HOSPITALITY, TOURISM & MANAGEMENT CONSULTING
Consulting services, that provide strategic guidance to help hotels, tourism products and experiences, businesses and teams to adapt to changing industry trends, streamlining processes, improving guest satisfaction and achieving sustainable growth.
ABOUT ME
“Enhancing Hospitality, Inspiring Excellence, Maximising Success”
As a passionate hospitality and tourism professional with over twenty years of senior leadership experience, I have developed a comprehensive skill set in sales, marketing, events, and hotel operations through my tenure at globally recognised brands like Accor and IHG.
I am dedicated to delivering exceptional guest experiences while driving revenue growth and enhancing overall business performance.
I offer specialised expert advice and support tailored to your team’s needs, ensuring that we can collaboratively elevate your operations to new heights.
SERVICES
- Develop and implement Sales & Marketing strategies and plans
- Identify revenue generation opportunities
- Business Development
- Providing hands on sales support
- Review and suggest marketing opportunities including website, social media & collateral
- Focus and improvement of guest loyalty
- Process auditing/review
- Business improvement solutions
- Guest Reviews and platforms
- Provide training and skill development in sales, events and hotel operations
- Implementation of Conference & Event best practise
- Identifying optimal team structure
- Implementation of standard operating procedures
- Hands on support, coaching and guidance
- Review and implementation of proposals, banquet kits, products and pricing
- Best practice and standard operating procedures
- Revenue efficiencies
- Food & beverage service
- Front Office procedures
- Maintenance & property management
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